We offer a number of different shipping and delivery options. Requirements and cut off times may vary depending on your region so please check the specific requirements for your region carefully.
FREE Delivery for orders above 49 euro pick up from (AKIS Express or ACS Courier Stores)
Order bellow 49 euro have a standard fix cost 3,00 euro
(Free Delivery: Excludes some discounted items and large bulky and heavy items)
Large bulky and heavy products which carry a delivery surcharge are excluded from this promotion.
Next Working Day
Order by 5pm for next working day delivery, excluding orders for large bulky goods.
Delivery is Monday to Friday, excluding public holidays. Any orders placed after 11:45am Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.
Delivery is Monday to Friday, excluding public holidays.
Unfortunately, we are unable to offer this service to the Occupied part of Cyprus as the couriers are unable to deliver.
Large bulky items can take between 1-3 working days and the charges vary depending on the item. If your order contains a large or bulky item you will be notified of the charge and the shipping time frame when you add this item to your basket. Large, bulky items are typically products that weigh over 30kg. However, some items may be classed as large or bulky items even if they weigh less than 30kg due to the products dimensions.
Please note that we try our best to offer the most competitive shipping rates. Shipping fees incured are only covering the cost of the shipping as charged by our third party delivery company. In these cases, we have no alternative but to pass this shipping charge to our customers. Where possible, we subsidise the shipping charge and do not pass this to our customers.
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.
If a parcel has been delivered but you are claiming non receipt of a parcel then please allow 3-5 days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them goods to us.
Usually everything displayed on our site as “In Stock” is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, to the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases.
We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and ToyShop cannot be held responsible for a package not reaching its destination on time.
In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.
Please note that we try our best to offer the most competitive shipping rates. Shipping fees incurred are only covering the cost of the shipping as charged by our third party delivery company. In these cases, we have no alternative but to pass this shipping charge to our customers. Where possible, we subsidise the shipping charge and do not pass this to our customers.
Please note that all our delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.